Privacy Policy
This Privacy Policy explains how Copa Business collects, uses, and protects your information when you use our platform. Please read this policy carefully to understand our practices regarding your personal data.
1. Information We Collect
We may collect the following information:
- Personal Data: Name, email address, company name, and billing information
- Usage Data: Login times, IP addresses, browser types, and pages visited
- Content Data: Information you input into our CMS, accounting, and HR modules
2. How We Use Your Information
Your information helps us to:
- Provide, maintain, and improve our services
- Process transactions and manage your subscription
- Respond to your inquiries and support requests
- Monitor and enhance platform security and integrity
- Send important service-related notices and updates
3. Data Sharing
We value your privacy and do not sell your personal data. We may share information with:
- Trusted service providers (e.g., payment processors) who assist in our operations under strict confidentiality agreements
- Legal authorities when required to comply with applicable laws or regulations
- Business partners in case of mergers, acquisitions, or asset sales, with proper notice
4. Data Security
We implement robust security measures including:
- Industry-standard encryption for data in transit and at rest
- Secure data centers with physical and network protections
- Strict access controls and authentication protocols
- Regular security audits and vulnerability assessments
5. Cookies and Tracking
To enhance your experience, we use:
- Essential cookies: Required for core functionality
- Analytics cookies: Help us understand how users interact with our platform
- Performance cookies: Improve service responsiveness
You can manage cookies through your browser settings, though this may affect functionality.
6. Your Rights
Under applicable privacy laws, you may:
- Request access to or a copy of your personal data
- Correct inaccurate or incomplete information
- Request deletion of your personal data
- Withdraw consent for data processing
- Request restriction of processing or data portability
- Lodge complaints with regulatory authorities
7. Data Retention
We retain your personal data only as long as necessary to:
- Provide the services you requested
- Comply with legal obligations (e.g., tax, accounting requirements)
- Resolve disputes and enforce our agreements
Inactive accounts are typically deleted after 24 months of inactivity.
8. Third-Party Links
Our platform may contain links to external websites. We:
- Are not responsible for the content or privacy practices of these sites
- Recommend reviewing the privacy policy of any site you visit
9. Children's Privacy
Our services are designed for business users and are not intended for children under 18. We:
- Do not knowingly collect personal information from minors
- Will delete any such information if we become aware of its collection
10. Policy Changes
We may update this policy to reflect changes in our practices. When we do:
- We will update the "Last Updated" date at the top of this policy
- Material changes will be communicated via email or prominent platform notices
- Continued use after changes constitutes acceptance of the revised policy
11. Contact Us
For privacy-related questions or to exercise your rights:
- Email: [email protected]
- Address: Mirpur 11.5, Dhaka, Bangladesh
- Response Time: We aim to respond to all inquiries within 5 business days
Last Updated: September 17, 2025